Effective Date: 1/1/2026

This Shipping Policy applies to orders placed on dnaskinpro.com (the “Site”).

Where We Ship

We currently ship within the United States only.

Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Processing time is separate from shipping time. During promotions, product launches, or holidays, processing times may be longer.

Shipping Times and Carrier Delays

Estimated delivery times shown at checkout are carrier estimates and not guarantees. We are not responsible for carrier delays, weather events, or other circumstances outside our control.

Address Accuracy

Please confirm your shipping address before placing your order. We are not responsible for orders shipped to an address entered incorrectly at checkout.

Lost, Missing, or Stolen Packages

If tracking shows a package was delivered but you cannot locate it, please check with household members/neighbors and your local carrier first. Then contact us at orders@dnaskinpro.com within 48 hours of the delivery scan so we can assist.

If the carrier confirms a package was misdelivered or lost in transit, we will work with you on a resolution, which may include a replacement or refund at our discretion.

Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery with photos of the product(s), packaging, and shipping label.

Contact

Email: info@dnaskinpro.com