Effective Date: 1/1/2026

This Return & Replacement Policy applies to purchases made through dnaskinpro.com (the “Site”) operated by Dina Novak Aesthetics (“we,” “us,” “our”).

1) All Sales Final

Due to hygiene and product integrity standards, all sales are final. We do not accept returns or exchanges, except as described in Section 2 (Wrong Item, Damaged in Transit, or Defective Product).

2) Wrong Item, Damaged in Transit, or Defective Product (Only Exceptions)

We will offer a replacement if your order arrives:

• Incorrect (wrong item shipped), or
• Damaged in transit, or
• Defective (manufacturing defect)

48-hour reporting deadline (strict)

You must contact us within 48 hours of delivery (based on carrier delivery confirmation).

Required photos (strict)

To be eligible, you must email orders@dnaskinpro.com with:

• Order number
• A brief description of the issue
• Photos of:
  • The product(s)
  • Inner packaging
  • Outer packaging (box/mailer)
  • Shipping label

If we cannot verify the issue from photos, we may request additional information and/or may deny the claim.

Return requirement (only when requested)

In some cases, we may require the item to be returned before we ship a replacement. If a return is required, we will provide instructions.

If you do not mail the item within 48 hours (2 calendar days) of receiving return instructions (as shown by carrier acceptance scan), your claim may be denied.

Resolution (replacement-first)

If confirmed and replacement inventory is available, we will ship a replacement.

Refunds (only if replacement is not available)

If a confirmed claim cannot be resolved with a replacement (for example, the item is out of stock), we may issue a refund to the original payment method.

3) No Returns on Opened/Used/Tampered Products

We do not accept returns or exchanges on products that are opened, used, or tampered with, even if only slightly.

4) Final Sale Items

All promotional items, free gifts, and any items marked “final sale” are final and not eligible for replacement/refund except as required by law.

5) Contact

Email: orders@dnaskinpro.com
Mailing Address: 47 Silverstrand, Dana Point, CA 92629